Orders may be placed online or by phone to our office at (559) 252-4950. Our regular business hours are 8AM to 5PM PST Monday through Friday, excluding major holidays. All products are in stock unless otherwise listed on our website. All orders are processed for shipping within one business day.
INTERNATIONAL ORDERS (ORDERS WITH A SHIPPING DESTINATION OUTSIDE OF THE U.S.A.)
In addition to shipping charges associated with your order, orders shipping to destinations outside of the USA may be subject to additional duties, fees, and/or taxes. Such fees are determined and assessed by the country of delivery. ALL ADDITIONAL FEES RELATED TO INTERNATIONAL SHIPPING DESTINATIONS ARE THE RESPONSIBILITY OF THE CUSTOMER.
DAMAGE OR LOSS IN TRANSIT
All orders are carefully packaged before they leave our facility. Loss or mishandling of shipments by the carrier is the responsibility of the carrier. In the event of loss or damage, you MUST:
1 – Retain all of the ORIGINAL PACKAGING from your shipment
2 – Immediately your claim directly to Trail-Gear, Inc.
3 – Provide in a timely fashion any supporting documentation or information requested by Trail-Gear, Inc.
If the above 3 requirements are met, Trail-Gear, Inc. will attempt to submit a claim to the carrier on your behalf. Please note that Trail-Gear, Inc. will make every attempt to provide relief to our customers in the event of loss or damage, but such relief is not guaranteed.
We accept Visa, MasterCard, Discover, American Express, PayPal and Wire Transfers. All orders must be prepaid before delivery. California residents add sales tax. We do not offer CODs.
Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold by Trail-Gear, Inc. are sold for off road use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Trail-Gear, Inc strongly recommends that all products only be installed by trained professionals.
All product testing data is based on internal testing at Trail-Gear, Inc. on test equipment designed, built, and maintained by Trail-Gear, Inc. Due to manufacturing tolerances, material lot variation, heat-treating tolerances, measurement methodology, and accuracy of test equipment, actual performance data may vary.
All photos and written material are copyright Trail-Gear, Inc. Please do not use copyrighted material without prior permission. Product pricing and specifications subject to change without notice.
Please read and complete our Return, Exchange, Warranty Form before sending in products.