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IT Helpdesk Technician/Analyst
The IT Helpdesk Technician/Analyst will provide technical assistance and support to end-users for hardware, software, and systems including the planning, executing, and managing the integration of new applications into existing systems.
Monitor the helpdesk ticketing system
Respond to calls and emails in a timely manner
Meet SLA’s set by management
Support and troubleshoot Windows 10 and MS Office 2010/2013
Generate and execute a maintenance plan for any software integrated to TG websites, the list includes but is not limited to Magento, Shipper HQ, Great Plain, Smart List, Ozlink, Highjump
Manage relationships with any development companies associated with the TG websites
Provide training and support to customers attempting to use any of the TG Websites
Provide training and support to team members on how to properly use and maintain any software or hardware integrated with the TG Websites
Lead all testing of changes to integration software, or any changes that may indirectly affect integration software.
Handle any communication between Trail-gear and external software developers regarding software integrated with the TG websites
Keep track of all integration projects and ensure they meet business requirements and goals
Identify and resolve any integration related issues
Research and make recommendations for new integration products or services that may be of value